Before flight
General questions
You may find all information on our network, best value fares and other interesting facts concerning our Company on our website.
It depends on the nationality stated in your passport and on the category of passport you hold. Just to be on the safe side, it is recommended that you refer to the local embassy of the country you intend to travel to.
It is preferable that you secure the validity of your passport prior to your trip (some destinations require that your passport be valid for a definite period of time). Contact the nearest local embassy of the country you intend to travel to.
It depends on the nationality stated in your passport and on the category of passport you hold. For further information take contact with our customer service team.
A child up to the age of 2 is regarded as an infant. Children will be minded by the constant attention of our personnel. You may take a folding baby carriage into the cabin and, when booking your tickets, you should state that you would like a special meal for children, which is free of charge. The infant is entitled to 10 kilos of luggage, free of charge.
Yes, you may travel when pregnant but only to the 28th week of your pregnancy (7 months) and our personnel will devote all their attention and care to you throughout the flight. After that time, it is necessary that when booking your flight, you inform our personnel on your condition for the benefit of your full safety, so that a Kaléydo physician may approve your travelling by air.
If your child is between 5 and 11 years of age, he/she may travel unaccompanied only on European domestic and international flights (and between 7 and 11 years of age, on intercontinental services), unaccompanied. If your child is between 5 and 7 years old, and travels long-haul services, the adult fare must be paid, as this age group requires continuous care during the flight. The youngest age permitted for unaccompanied air travel is a 1 month old infant. After 12 years of age, the child is regarded as an ordinary passenger and cannot travel as an unaccompanied child.
An escort during flight is necessary for children under 5 (7 on long-haul flights). Kaléydo provides an escort (a stewardess), whose only task during the flight is to care for the child, and, therefore, parents need to pay for the escort a one way ticket for adults. Additionally, a Kaléydo physician is required to determine whether an escort is necessary for a disabled person.
No, in most cases. Such passengers will have all the attention of our personnel during flight but it is necessary for these passengers when booking their flight to draw attention to the nature of their illness. Medical records are necessary only in cases when there is an assumption that flying may aggravate the passenger's state of health, and in especially complex situations Kaléydo physician require additional information on the health status of the passenger.
It is necessary that, in the first place, this is stated when booking the flight. Assistance is determined depending on the level of your ability to move. In milder cases, a wheelchair will wait for you at the check-in desk and you will be taken to the gate. You will enter the plane by yourself. In more serious cases, if it is a problem for you to get onto the plane, you will be taken on board plane by a special wheelchair. In the gravest cases of total disability, you may travel only upon the approval of a Kaléydo physician who is to decide whether an escort is needed.
Our personnel will meet passengers over 80 years of age or those who cannot speak the language of the country at the airport of transit and assist them to transfer to another flight. It is only necessary that you inform us when booking your flight.
It may, regardless of its size, if the dog which is guiding the passenger who is blind, has a short leash and a muzzle. |
Booking tickets |
You may review our timetable and fares with no obligation, which will help you become acquainted with our offer. You will enter our reservation system only when you decide to make a reservation.
You may book your flight about 300 days in advance.
It is necessary that you reconfirm and check your reservation 24 hour prior to your flight, so as to be completely sure, since changes may have occurred due to different reasons, especially if a longer period of time has elapsed from the time of reservation.
It is advisable that, when making a reservation and buying the ticket, you be informed on the conditions of carriage which also contain conditions for cancelling the reservation on the bought ticket. Cancelling your reservation without buying the ticket is not subject to any penalties. We reserve the right to cancel your reservation if you cannot buy the ticket in a designated period of time in order to offer it to someone else who is waiting for it.
You may request a specific seat, but not when you book your ticket, rather, when you check-in to the flight.
First, you should contact the Kaléydo Reservation Service or local Kaléydo Representative Office where you bought the ticket and then you will get your money back according to a defined procedure.
When making your reservation you may ask for the kind of meal you want in accordance with the offer presented to you. We can arrange that any of your jubilees (birthdays, anniversaries, etc.) be marked with a special cake for which you should also give notice when booking your tickets. There is no extra charge for this service.
There are special meals for children. As for the contents of the meals, you will be informed when booking your flight. |
